OPENER MEDIA PRIVATE LIMITED values our players and is committed to providing a fair and enjoyable gaming experience. We understand that there may be situations where you would like to request a refund. Please read our refund policy carefully before making a request.
Refund Eligibility:
You may be eligible for a refund if:
You have made a deposit but have not used the funds to play any games on our platform.
You have experienced technical issues while playing a game on our platform that prevented you from completing the game.
You have experienced any other issues that prevent you from accessing or using our platform.
Refund Procedure:
If you believe you are eligible for a refund, please contact our customer support team within 24 hours of the incident. We may require additional information from you to process your request, including the date and time of the incident and any relevant transaction details.
If your refund request is approved, we will process the refund within 15 business days. The refund will be credited to the same payment method used to make the original transaction.
Refund Limitations:
Refunds can only be claimed within 24 hours of the incident.
Refunds can only be issued for transactions made within the last 7 days.
Refunds are subject to a processing fee of 12% of the refund amount.
Refunds cannot be claimed for transactions made using bonus funds.
Refunds cannot be claimed for any funds that have been used to play games on our platform.
Changes to Refund Policy:
OPENER MEDIA PRIVATE LIMITED reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the refund policy will be reflected on our website. It is your responsibility to review the refund policy regularly for updates