OPENER MEDIA PRIVATE LIMITED (“Opener11“, or “we” or “our” or “us“) operates the Opener11 website and mobile application (together “Platform“), which enables users in select states of India (“Users“, or “you” and its grammatical variations) to access and participate in online game in various formats and variations.
This policy (“Privacy Policy“) governs how Opener11 collects, uses, shares, and protects the personal information disclosed to us by Users in the course of their usage of the Platform, and forms an integral part of the Terms of Service between Opener11 and you. Accordingly, you are advised to read this Privacy Policy carefully before accessing the Platform.
All words used but not defined herein shall have the meaning ascribed to them in the Terms of Service.
Types of information we collect
1.1 We may collect the following types of information:
Information you provide: When you register on the Platform, you will be required to provide us with your name, location, email address, mobile number, display picture, social media account ID (where submitted by you), and other relevant profile information. Additionally, you may be required to provide your bank account details when you make use of the add cash or cash withdrawal options for Cash Games, and your Permanent Account Number (PAN) when you use the cash withdrawal option, where applicable. In some cases, such as referral programs or team play options, you may provide us with personal information of another person.
Transaction details initiated by you: If you initiate a cash transaction in relation to your RR Account, we receive and store details pertaining to such transaction, including the payment method used, the amount added to the RR Account, and the date and time of the transaction.
Interaction information: When you interact with our customer support over any medium, such interactions may be recorded and stored.
Technical information about you: – We automatically collect certain information from you when you use the Platform, including your IP address, location, other unique device identifiers, your browser type, language, the URL of the website which you may have used to reach our Platform, and cookies (defined below).
Usage information: When you play the game of Rummy offered by us on the Platform, including Cash Games, and non-cash games available in various formats and variations (together, “Games“) on our Platform, we collect details related to the manner of your use of and interaction with our Platform and other Users such as the date and time during which you accessed the Platform, location from where you access the Platform, the amount of money spent on each Game you participate in (where applicable), the duration for which you play any Game, and the formats and variations of Game you participate in.
Messages. When you use our Platform to communicate, we receive and store the messages you may send or receive on the Platform, and any other content you may upload or share on the Platform.
Cookies: We use cookies, small text files that uniquely identify your browser and enable Us to recognize the information you have consented to give us, to store certain types of information each time you visit any page on our Platform. These cookies do not contain any personal information and you may choose what cookies you allow by managing your cookies settings on your browser. This will allow you to delete your browser cookies or disable them entirely, however, if you choose to disable all cookies, it will affect your overall experience with our Platform— it may make parts of our Platform non-functional or inaccessible to you in such cases. Therefore, we recommend that you enable cookies for our Platform. The cookies we collect are mainly used to serve advertising banners to you and in doing so we may use the services of third parties. Such third-party service providers do not know the name, phone number, address, email address, or any personal information about you, and no personal information is collected or used in this process.
Web beacons: We use web beacons, images that are part of the web pages, also called pixel tags or clear gifs, in combination with cookies to understand how you interact with our Platform and the content therein. When you disable cookies, web beacons are also likely to become ineffective. You can also add browser extensions to specifically block web beacons.
1.2 Some of the information that we require you to provide on first accessing or registering on the Platform is mandatory and/or essential to the provision of our services to you, and hence if you do not provide such mandatory information, you may not be able to access some of the features of the Platform.
How we use your information
2.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:
enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Opener11 service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and
enforce our Platform Policies.
2.2 Where you use our referral program, we use
your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
2.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.
How we use your information
3.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:
enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Opener11 service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
Provide you with customer support; and
enforce our Platform Policies.
3.2 Where you use our referral program, we use
your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
3.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.
How we use your information
4.1 In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:
enable your access and use of the Platform;
process cash transactions to your RR Account, and enable Withdrawals, (where applicable);
facilitate your participation in various types of Games and events on the Platform;
send you Opener11 service-related emails and communications, including notifications about changes to our policies or services;’
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and
enforce our Platform Policies.
4.2 Where you use our referral program, we use
your name/email address in the heads of the email/SMS sent to the person referred; and
the name, mobile number, and email address of the person referred, to communicate with them.
4.3 Optional use: We may use your personal information for the purpose of testimonials and other promotions.
How long we retain your information
We retain your information for as long as is necessary to provide you with our services; thereafter, we may retain your information to comply with our legal obligations, resolve disputes and enforce our agreements, and to protect Opener11’s legal rights, subject to limitations under applicable law.
Your rights and preferences
6.1 Access and Updation : You may access and update the personal information that you have provided to us by logging into your RR Account, and using the options available therein, though this may be restricted in instances where you are not able to verify your identity or there is any suspicious activity associated with your account.
6.2 Withdrawal from providing information: You have the right to withdraw or decline your consent to the collection of any information you provide us at any time by writing to us at support@Opener11.com. Please note, this may affect your usage and access to our Platform.
6.3 Communications Opt-outs: You can opt-out of marketing or advertising emails by sending an email to support@Opener11.com.
Security and protection of your information
7.1 We use industry-standard and legally mandated safeguards to keep the information collected by us secure. These measures include periodic reviews of our data collection practices, storage and processing practices, cyber security measures such as encryption, and physical security measures to guard against unauthorized access to systems where we store Users’ personal information. We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adequate for the protection of personal information, including sensitive personal information.
7.2 When you register with us, your account is protected by means of a unique password, which is known to or may be accessed only by you. You are responsible for maintaining the secrecy of your unique password and RR Account information and controlling access to emails between you and us at all times. Therefore, you should not provide your password to anyone whosoever: breach hereof constitutes a violation of the Platform Policies and may result in termination of your RR Account in certain cases. If you become aware of or reasonably suspect any breach of security of your RR Account, including compromise of your password, you must notify us immediately.
Information relating to children
The Platform is not intended or directed at anyone under the age of 18 years, and we do not knowingly collect or solicit any information from, or allow the registration on the Platform of, anyone under the age of 18 years. Upon learning that we have collected personal information from a User under the age of 18 years, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18 years, please contact our Grievance Officer in the manner provided in Clause 10 below.
Third party platforms and services
The Platform may contain links to third-party websites or services (“External Resource”). Your browsing on and interaction with any External Resource, irrespective of whether the link to such External resource originated on our Platform, is subject to the terms of use and privacy policies of such External Resource. We are not responsible for any other entity's functionality, privacy, or security measures. This Privacy Policy will not govern your use and access of such website or service you are redirected to.
How to contact us
If you have any thoughts or questions about this Privacy Policy or the Platform, or any concerns or grievances about the processing of your personal information by us, please contact us at: support@Opener11.com
